All About Subscribe-to-Save

  • How does Subscribe-to-Save work?
    Subscribe-to-Save lets you select one or more items to be setup for an auto-shipment at one of several intervals. You simply select what you want to have auto-shipped and set the frequency of your deliveries. Once you have placed your initial Subscribe-to-Save order, we will handle the rest and ship your orders automatically at the set interval. You get 5% off regular pricing for all Subscribe-to-Save shipments. There is no long-term commitment and you can adjust the delivery frequency of your Subscribe-to-Save orders or cancel outright at any time. Your first Subscribe-to-Save delivery order is placed at the time you first place your Subscribe-to-Save order. After this initial order ships, your subsequent orders will arrive at the set interval past this date.
  • How do I setup a Subscribe-to-Save order?
    You can have either individual items or multi-item carts setup for Subscribe-to-Save. Qualifying items have the Subscribe-to-Save button prominently in their product listings on our website. Simply click on the “subscription” button and use the pull-down menu below it to choose the shipment interval. If you want to have a Subscribe-to-Save order containing multiple items, add the products you want to auto-ship to your shopping bag. Once you have what you want in your bag, view the bag and click on the subscription button- you will then be prompted to setup your delivery interval. You can also set different shipment intervals for different items in your bag. You can also setup Subscribe-to-Save orders by calling us directly during business hours.
  • How do I cancel, delay, or alter a Subscribe-to-Save order?
    You can view your active Subscribe-to-Save orders in your online account. From there, you can cancel your auto-shipment outright, or change the interval between shipments. If you want to change your auto-shipped items, simply cancel your existing Subscribe-to-Save order and make a new one for the item(s) you want to switch to. You can also call us during business hours and we will be happy to assist you personally.
  • Is there a minimum for Subscribe-to-Save orders?
    There are no minimum quantities or totals for Subscribe-to-Save orders.
  • Is there a long-term commitment for Subscribe-to-Save orders?
    No, all auto-shipments can be cancelled at any time.
  • What items are available for Subscribe-to-Save?
    Items available for auto-ship will have the Subscribe-to-Save button visible on its product listing. Seasonal and limited-availability products are not available for auto-shipping. We reserve the right to change item subscription availability. Refer to our Terms of Service for more details.
  • What is the shipping policy for Subscribe-to-Save orders?
    All Subscribe-to-Save web orders delivered within the 48 contiguous United States are shipped free. Subscribe-to-Save is not available for deliveries outside the 48 contiguous United States.
  • What intervals can I set my Subscribe-to-Save to ship at?
    You can set your subscription orders to auto-ship monthly at 1, 2, 3, and 6 month intervals. You can also select a 6 week interval.
  • When do my Subscribe-to-Save orders ship?
    When you sign up for a product subscription, you will get your first order right away with future orders shipping based on the order frequency you selected.
  • Can I use coupons or other discounts with my Subscribe-to-Save orders?
    Coupons and other discount codes can only be used for your initial Subscribe-to-Save order.
  • How do you handle payments for Subscribe-to-Save orders?
    Your card is charged once per shipment.
  • Can I change my credit card without cancelling my subscription?
    You can manage and change which credit card you want us to charge for your subscriptions in your online account. Your Subscribe-to-Save payment settings are separate from your general stored credit card settings in your account.
  • What is the return policy for Subscribe-to-Save orders?
    Returns for items on a Subscribe-to-Save schedule are subject to our general return policy.
  • What else do I need to know?
    All Subscribe-to-Save orders are subject to the same Terms of Service as any regular orders on our website. Subscribe-to-Save is only available for customers/destinations within the contiguous 48 United States.
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